Shipping and Returns
We supply hospitality businesses, understanding deadlines matters.
Shipping
We provide fast, reliable delivery across the UK.
• Processing time: 1–3 working days
• Delivery time: 2–5 working days
• Shipping cost: Calculated at checkout or included in quoted orders
• Bulk orders: May have longer lead times — confirmed before dispatch
We work with trusted couriers to ensure your order arrives on time and in excellent condition.
Returns
We understand that sometimes things don’t go to plan.
• Returns accepted within 14 days of delivery
• Items must be unused, unwashed, and in original packaging
• Customer is responsible for return shipping unless items are faulty
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
• Contact us within 48 hours of delivery
• Include photos and your order details
• We will resolve the issue quickly with a replacement or refund
Non-Returnable Items
Due to hygiene standards, we cannot accept returns on used linen products.
Need Help?
For any questions, please contact us at:
