We provide fast, reliable delivery across the UK.

• Processing time: 1–3 working days

• Delivery time: 2–5 working days

• Shipping cost: Calculated at checkout or included in quoted orders

• Bulk orders: May have longer lead times — confirmed before dispatch

We work with trusted couriers to ensure your order arrives on time and in excellent condition.

Returns

We understand that sometimes things don’t go to plan.

• Returns accepted within 14 days of delivery

• Items must be unused, unwashed, and in original packaging

• Customer is responsible for return shipping unless items are faulty

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery

• Include photos and your order details

• We will resolve the issue quickly with a replacement or refund

Non-Returnable Items

Due to hygiene standards, we cannot accept returns on used linen products.

Need Help?

For any questions, please contact us at:

Sales@empirelinenhouse.com