Frequently Asked Questions
Do I have to order a minimum?
No. Every product starts at a single unit. Order one bath towel or sixty — the price moves with the quantity, not with how big your business is, and there is no trade account to apply for first. Most wholesalers will not talk to you below a pallet. That is the gap we were built for.
How much linen do I actually need?
It depends on your beds, how often you change over and how you do your laundry. Send me your bed sizes and changeover rhythm, and I'll work out exactly what your property needs, so you don't buy too little or too much.
Will I be able to get the same again in six months?
Yes. We buy the same specification from the same mill, so a replacement set matches what is already on your beds rather than nearly matching. Tell us what you have bought and we will keep the spec on file against your name. Cotton varies a little batch to batch, as all natural cotton does, but the weight, size and weave stay the same — which is what actually matters when you are topping up one room out of eight.
How quickly will it arrive?
Stock items usually leave within two working days of cleared payment and normally arrive the next working day after that. Delivery across mainland UK is free on orders over £150 excluding VAT; below that, it's calculated at checkout and shown before you pay. If you have a changeover date to hit, tell me and I'll work back from it.
What if it is not right when it arrives?
If anything is faulty, damaged or not as described, tell us within 30 days and we will replace it or refund you in full — and we pay the return carriage, so you are not out of pocket. If you have simply changed your mind, you have 14 days to let us know, provided the packaging is unopened. Linen is sealed for hygiene, so once a pack is opened it cannot come back unless there is something wrong with it.
Can I see the quality before I commit?
Yes. Tell us which products you are considering and what sort of property they are for, and we will get samples to you. We do not send them out blind — it works far better when we know what you are trying to solve, so we can send the right weight and the right size rather than a random handful. Put a face cloth through your own laundry cycle. That is usually all it takes.
